Last updated: October 8, 2025
ABOUT THIS POLICY
Food With A Twist (“Food With A Twist,” “we,” “us,” or “our”) respects your privacy. This Policy explains what information we collect, how we use and share it and the choices you have. By using our website, placing an order or submitting a form (including “By The Pan”), you agree to this Policy.
WHAT WE COLLECT
We collect information in three ways:
- Information you provide
- • Contact details (name, email, phone, address).
- • Order and catering details (items, quantities, dates, notes).
- • Messages and attachments you send us.
- • Payment details are processed by our payment partners (e.g., Stripe/PayPal) — we do not store full card numbers on our servers.
- Information from your device
- • Technical data (IP address, browser type, device/OS, pages viewed, time on site, referring URLs).
- • Cookies and similar technologies that help the site function, remember your preferences, and understand usage.
- Information from service providers
- • Storefront/e-commerce host, payment processors, email and form tools (e.g., Formspree for the By The Pan form), analytics and security partners.
HOW WE USE INFORMATION
• Provide, operate, and improve our website, products and services.
• Process and fulfill orders, payments, pickups and deliveries.
• Communicate with you about orders, catering requests and support.
• Personalize content, troubleshoot issues and keep our site secure.
• Comply with legal, tax and regulatory obligations.
COOKIES & TRACKING
We use necessary cookies for core functionality. We may also use analytical/performance cookies to understand site traffic and improve the experience. You can control cookies through your browser settings; disabling some cookies may affect site features.
HOW WE SHARE INFORMATION
We do not sell your personal information. We may share limited information with:
• Service providers that help us run the business (storefront host, payments, email/form tools, delivery partners, analytics, security).
• Authorities or others when required by law, legal process or to protect rights, safety or property.
• Successors in a business transaction (e.g., merger or asset transfer), subject to this Policy.
PAYMENTS
Payments are handled by third-party payment processors. Their use of your data is governed by their own privacy policies. We receive confirmation (e.g., payment status) but not your full card details.
FORM SUBMISSIONS (INCLUDING “BY THE PAN”)
Form entries may be handled by Formspree or similar vendors. We receive your submission content and contact details so we can respond and fulfill your request. Do not include sensitive information (e.g., health, government IDs, financial account numbers) in free-text fields.
YOUR CHOICES
• Marketing: You can opt out of marketing emails by using the unsubscribe link or emailing us. You will still receive transactional messages about your orders.
• Cookies: Manage browser cookies in your settings.
• Updating your info: Contact us to correct or update your details.
DATA SUBJECT RIGHTS (EU/UK & CERTAIN JURISDICTIONS)
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability or to object to certain processing. To exercise these rights, email us with your request and the email address you used. You may also lodge a complaint with your local data protection authority.
CALIFORNIA PRIVACY DISCLOSURES (CCPA/CPRA)
• We do not sell or share personal information for cross-context behavioral advertising.
• You may request to know the categories and specific pieces of personal information we have collected, request deletion or request correction, subject to legal exceptions.
• We will not discriminate against you for exercising your rights.
• To submit a request, contact us. If you use an authorized agent, we may require proof of authorization and identity.
DATA RETENTION
We keep order records and required business records for as long as necessary to provide services and meet legal obligations (often up to 7 years for tax/accounting). Non-order inquiries are typically retained up to 24 months, unless we need them longer for legal or operational reasons.
SECURITY
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.
CHILDREN’S PRIVACY
Our site and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child provided us information, contact us and we will take appropriate steps to delete it.
INTERNATIONAL TRANSFERS
If you access our site from outside the United States, your information may be processed in the U.S. or other countries with different data protection laws. We take steps to protect your information consistent with this Policy.
CHANGES TO THIS POLICY
We may update this Policy from time to time. We will post the revised date at the top. Your continued use of our site after changes means you accept the updated Policy.